BSS Solution Architect

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we're leading it.

BSS Solution Architect

If digital transformation, next generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations happening around the world.

What is in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology.  We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

Netcracker Technology is looking to hire a BSS Solution Architect in Riga. This position will assume involvement into solution delivery activities as well as pre-sales. The role will help support the Sales team on new or existing customers in all phases in the sales process and will act as BSS SME (Subject Matter Expert) representing Netcracker in front of our customers.

Role and Responsibilities:

• Be part of Solution Architecture team on a large project or take a responsibility for specific component/stream architecture
• Own solution end-2-end, managing different types of demands and requirements and create best-in-class solutions for our customer's needs
• Build relations with customer's architects and all relevant IT & business stakeholders
• Create and own Solution Architecture documentation / designs
• Working with multiple Account Executives to support opportunity qualification and technical assessment process
• Ensure that solution meets product best practices and in compliance with industry standards
• Supervise implementation, perform solution/functional/operational gate reviews

Required Experience:

• Experience delivering solutions in a BSS domain (eCommerce and eCare portals, CRM, Order Capture, Customer Problem Management etc.)
• 5+ years working at an Architect or a Product Owner position
• Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills
• Ability to work as part of a team to solve complex technical problems and work with accounts in complex environments
• Business-like presence and ability to interact professionally with customers at all organization levels
• Nice to have: IT and/or software development experience in one or more of the following areas: Cloud solutions, DevOps, customer facing application, large-scale, mission-critical applications, network management systems, general large-scale system architecture, large-scale databases
• Fluent English language knowledge
• High degree in IT (Master's Degree), Telecommunications or related areas

Preferred Qualifications: 

• Knowledge of major industry standards: eTOM, SID, TAM, ITIL, OSS/j, MTOSI, etc
• Knowledge of Communications Service Provider business in Retail and B2B domains, wireless and wireline services
• Knowledge in all major BSS functional areas: Channels, Customer Care, CPQ, Product Catalog, Fulfillment, Billing, OCS

We offer:

• Medical insurance
• Work on Telecom projects with vast possibilities to learn new technologies and gain new experience
• More than 300 hard and soft-skills programs by the corporate career development center
• Open environment and encouraging knowledge sharing culture
• Flexible working hours and an opportunity to work remotely

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