Norwegian/German/Dutch-Speaking Customer support

21 hours ago

Riga, Rīga, Latvia David Kennedy Recruitment Full time


Customer Support Agent (Norwegian, German or Dutch-Speaking)

Location: Riga, Latvia

Work Model: On-site (Hybrid option after 3 months based on performance)

Employment Type: Full-time

About the Role

Are you passionate about delivering outstanding customer service? Join our fast-paced support team for a leading payment platform, where your communication skills and problem-solving mindset will make a real difference. We're looking for a motivated Customer Support Agent to handle customer inquiries across phone, chat, and email channels, ensuring a seamless and positive experience.

What You'll Do

  • Handle customer inquiries via phone, chat, and email, providing prompt and helpful solutions

  • Log case resolutions accurately in the contact centre system

  • Ensure timely resolution of all cases within the designated lifecycle

  • Escalate high-priority issues as needed, in accordance with client protocols

  • Collaborate effectively with your team and internal departments

  • Maintain high-quality standards in customer interactions

  • Adhere to your assigned work schedule and start your shifts on time

  • Meet key performance targets, including response time, resolution rate, and handling time

  • Participate in training sessions and contribute to continuous service improvement

  • Take on ad hoc tasks aimed at enhancing customer satisfaction or personal KPIs

What Were Looking For

  • Proficiency in Norwegian, German or Dutch (B2) and English (C1)both written and spoken

  • Prior experience in a customer support or outsourcing environment is a plus

  • EU citizenship or valid work permit for Latvia

  • Willingness to relocate to Riga or already living in Latvia

  • Strong typing skills (50+ wpm with 90%+ accuracy) and computer literacy

  • Friendly, positive, and self-motivated with a team-oriented attitude

  • Customer-focused mindset with excellent problem-solving abilities

  • Flexibility to work shifts and adapt to changing priorities

  • Ability to pass a background check

What We Offer

  • Paid initial training and continuous professional development

  • 40-hour workweek within operating hours: 07:30 AM 12:30 AM, Monday to Sunday

  • Relocation support: flight and one-month accommodation covered

  • Hybrid work option after 3 months based on performance

  • Modern and welcoming workplace environment

  • Opportunities for career growth and skills development

  • Regular team-building activities and employee engagement events

Benefits

  • Comprehensive health insurance

  • Access to over 5,000 online courses and certifications, with a focus on tech and soft skills

  • Competitive salary and role-based allowances

  • 4 weeks of paid vacation per year

  • Supportive, inclusive workplace culture with wellness initiatives and celebrations

  • Work-from-home flexibility for late shifts ending after 9 PM

If you're ready to grow your career in a dynamic and supportive environment, apply now and take your customer service skills to the next level 

For any questions about this position email



Package Details
  • Comprehensive health insurance
  • Access to over 5,000 online courses and certifications, with a focus on tech and soft skills
  • Competitive salary and role-based allowances
  • 4 weeks of paid vacation per year
  • Supportive, inclusive workplace culture with wellness initiatives and celebrations
  • Work-from-home flexibility for late shifts ending after 9 PM

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