Project Coordinator

Join our team as a Project Coordinator in Customer Service Unit 

Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.  

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion. 

At Luminor, we believe in the power of clarity, precision, and performance. We're looking for a Customer Service Unit Project Coordinator who can turn data into stunning presentations and build smart, efficient schedules that keep our team running like clockwork. If you're a PowerPoint wizard and an Excel genius, this is your stage 
 
What You Will Do: 

• Create visually engaging, professional presentations that tell stories, drive decisions, and inspire action 
• Build and manage detailed workforce schedules, analyse performance data, and optimize resources with precision 
• Ensure achievement of individual and team targets, OKRs, and KPIs in line with Luminor's strategic goals 
• Evaluate statistics, forecast impacts, and propose data-driven adjustments to improve service levels and availability. 
• Activate and manage incident-related actions across all customer service channels. 
• Deliver daily reports on CSU quality, efficiency, and sales performance. Support leadership with insights and data. 
• Represent CSU in bank-wide projects, provide feedback, and propose improvements. 
• Drive initiatives that enhance customer service and reduce contact flow. 
• Create and adjust schedules, plan training and breaks, monitor absences, and ensure optimal staffing across all channels. 

What We Expect:  

• Strong analytical mindset with the ability to interpret and visualize data, identify trends, and propose actionable improvements via excellent storytelling 
• Experience in workforce planning, scheduling, and resource optimization across multiple service channels 
• Ability to coordinate incident-related actions and support operational continuity 
• Skilled in preparing and delivering performance reports, supporting leadership with insights and recommendations 
• Proactive approach to improving customer service processes and reducing contact flow 
• Effective collaboration across teams and departments, contributing to cross-functional projects 
• Excellent time management, flexibility, and problem-solving skills 
• Professional proficiency in MS Excel, MS Office, Call Center systems, and internal bank tools 
• Fluent English and Latvian languages are required in spoken and written communication due to working on a local and Pan-Baltic level  

What We Offer: 

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year) 
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun 
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more 
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes 
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year 
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed 
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life 
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc. 
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor 
• Gross salary. 1,810 - 2,710 EUR/month, which is to be determined depending on your level of experience and competencies 

The application deadline is the 19th of October. We are looking for a candidate primarily already located in Latvia. Please apply with your CV in English or Latvian and in  PDF format