Contact Center Channel Manager

Do you want to contribute to projects changing the meaning of energy consumption in the Baltics and beyond? Ignitis is a part of the Ignitis Group – a renewables-focused integrated utility. Our purpose is to create a 100% green and secure energy ecosystem for current and future generations. Ignitis offers advanced energy solutions and services to both private and business clients, enabling effective energy management, consumption, and production. The electric vehicle quick-charge network, Ignitis ON, significantly contributes to sustainable mobility in the Baltics. Simultaneously, the platform  opens the door for everyone to become a green electric power producer. We supply power and natural gas to 1.5 million customers in Lithuania and, through our operations in Latvia, Estonia, Finland, and Poland, we are accelerating the development of green energy throughout the wider Baltic region. 

SIA Ignitis Latvija is looking for a proactive and experienced Contact Center Channel Manager to join our Sales and Customer Support team. In this role, you will be responsible for the strategic development, quality control, and daily management of our contact center operations. You will focus on optimizing our sales processes, automating and improving our CRM system, and ensuring an excellent standard of customer service. This position is directly subordinate to the Head of Sales and Customer Support. 

If that speaks to you, we'd be happy to welcome you to our team 

Click here to read the job description in Latvian: 

Take YOUR part in #EnergySmart  

You will contribute to green and secure energy ecosystem creation by:  

• Leading contact center project management, including strategy development, quality control, and providing daily support
• Managing the Customer Relationship Management (CRM) system, including process management, continuous improvement, and automation
• Maintaining, optimizing, and improving the sales process to achieve set company goals
• Ensuring a high-quality customer support process, improving after-sales service, and providing excellent customer care
• Maintaining and structuring customer databases and performing results analytics
• Performing othe/r tasks within your scope as assigned by the direct manager or Head of Department

• A Bachelor's degree in Business, Marketing, or a related field
• Proven experience (5+ years) in sales and customer support leadership, ideally within the energy, technology, or a related sector
• A strong track record of achieving sales targets and enhancing customer satisfaction
• Excellent skills with CRM systems (e.g., SAP, MS Dynamics, Pipedrive) and project management tools (e.g., Asana, Miro, Jira, Confluence)
• A solid understanding of sales principles, customer service best practices, and relevant legislative frameworks (e.g., consumer rights, data privacy)
• Proficiency in Latvian and English (oral and written) as this role involves regular communication with international colleagues and partners

• Take part in an unfolding energy transformation process to create a 100% green and secure energy ecosystem for both current and future generations
• Compensation corresponding to experience and competencies, and financial incentives dependent on achieved results
• A hybrid work model (3+2) and flexible working hours 
• Additional paid days for health improvement, short-term illness, volunteering, and accumulated work experience
• Internal career opportunities
• Extensive learning and qualification enhancement programs
• Diverse and inclusive environment

Join a growing and increasingly international team of energy smart people united by a common purpose. We all play our part in creating a 100% green and secure energy ecosystem for current and future generations.

And the way to achieve this is certainly not to wait for the perfect moment. We believe that the power to act comes from the charge we bring to our work every day. United by purpose. Owning the challenge. Passion for reinvention. Pursuing excellence. These are our mindsets. Together, they yield the energy that drives everything we do. The energy generated by our choices. If you are guided by the same mindsets – we look forward to welcoming you to our team

As we pursue our strategic goals to increase gender balance in Ignitis Group, we are indicating "f/m/d" next to job titles, meaning we welcome candidates of all genders – female, male or diverse.

Ignitis Group ensures equal opportunities. We welcome all applicants and do not discriminate against race, religion, gender, sexual orientation or gender identity, age, disability or other personal traits unrelated to work obligations.