Swedish speaking Team Leader to Riga, Latvia
1 month ago
Do you speak Swedish and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Riseâ¢. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. The Client has been recognized amongst Indiaâs 50 best companies to work for in 2020 by the Great Place to WorkÂ®ï¸ Institute.
Responsibilities:
- To motivate, develop and mentor team members in a dynamically changing environment
- Drive process performance to achieve and exceed SLA deliverables
- Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company
- Provide excellent customer service and determine the needs of the client.
- Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
- Manage Shrinkage, Productivity, and control attrition
- Manage dips in performance with adequate reinforcement plans proactively
- People management and associated responsibilities like performance and development management
- Ability to communicate well and manage relationships with internal and external contacts
- Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
- Understanding of processes run by team and ability to bring in improvements and efficiencies within operations
- Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
- Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day
- Answer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
- Able to mentor team in process & quality parameters
- Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve
- Provide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions, or may provide assistance to a team member.
- Create, Publish and Maintain operations related reports in a timely manner
- Discover training needs and support in training to provide the necessary coaching on ground
- Collaborate with the different support groups â Recruitment, Training, Quality, HR, Workforce â to improve agent profiling and performance
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
Qualifications & Requirements:
- Customized working schedule depending on the service window received from the client
- Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
- At least 1-2 yearsâ experience as customer service Team Lead
- Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
- Excellent people management skills should have experience in previous roles
- Good experience in MS Office â Word, Excel, and PowerPoint
- Strong experience in presentation skills
- Excellent communication and customer service skills
- Excellent analytical and problem-solving capabilities
- Ability to drive initiatives in the team with creativity and a long-term vision
- Experience in initiating and implementing process improvements
- Experience in Customer Support/Customer Relationship/Customer Service
- Hands-on experience in back-office activities â Live Chat and Social Media
- Take ownership to manage deliverables across multiple assignments
- Should be a self-motivated achiever
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
-
Dutch-speaking Team Leader to Riga, Latvia
3 months ago
RÄ«ga, Latvia Multilingual Worldwide Full timeDo you speak Dutch and have experience in Team Leadership within the call center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech projectOur client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to RiseTM. We are...
-
Swedish-speaking Quality Analyst to Riga, Latvia
3 weeks ago
RÄ«ga, Latvia Nordic Jobs Full timeDo you speak Swedish and have experience from Quality Analyst/Workforce Management within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project! Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and...
-
German-speaking Team Leader to Riga, Latvia
1 month ago
RÄ«ga, Latvia Multilingual Worldwide Full timeDo you speak German and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech projectOur client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to RiseTM. We...
-
Norwegian Speaking Team Leader to Riga, Latvia
3 months ago
RÄ«ga, Latvia Nordic Jobs Full timeDo you speak Norwegian and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project! Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to...
-
Finnish speaking Team Leader to Riga, Latvia
3 weeks ago
RÄ«ga, Latvia Nordic Jobs Full timeDo you speak Finnish and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project! Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to...
-
Swedish Speaking Customer Consultant in INGO Team
2 months ago
RÄ«ga, Latvia Circle K Full timeJob DescriptionLooking for new opportunities in your career? Wherever you're heading, let's go there together.Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Our dream is to be the world's preferred destination for convenience and fuel....
-
Dutch-speaking Quality Analyst to Riga, Latvia
2 months ago
RÄ«ga, Latvia Multilingual Worldwide Full timeDo you speak Dutch and have experience from Quality Analyst/Workforce Management within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech projectTech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the...
-
RÄ«ga, Latvia Nordic Jobs Full timeOur client in Riga is now looking for their next QA Team Lead to their fast-growing teamEligibility Minimum 2-3 yrs exp in managing QualityWorked for 18 months in the current roleScope of positionQuality Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team...
-
RÄ«ga, Latvia Nordic Jobs Full timeOur client in Riga is now looking for their next QA Team Lead to their fast-growing team! Eligibility Minimum 2-3 yrs exp in managing Quality Worked for 18 months in the current role Scope of position Quality Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to...
-
German-speaking Quality Analyst to Riga Latvia
1 month ago
RÄ«ga, Latvia Multilingual Worldwide Full timeWe are looking for a analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
-
RÄ«ga, Latvia Multilingual Worldwide Full timeWe are looking for analytical Polish-speaking Customer Support Agents for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information...
-
RÄ«ga, Latvia Nordic Jobs Full timeJoin a Major Nordic Payment Service Provider as Quality Team Lead in Riga, LatviaAs the Quality Team Lead, you will serve as the primary point of contact for all team members, necessitating excellent communication skills. Your proactive approach ensures smooth team operations and fosters effective collaboration. Managing, supervising, and motivating quality...
-
Accountant in Asset Control Team
2 months ago
RÄ«ga, Latvia Circle K Full timeJob DescriptionWe are growing Come, grow with us Finance & Control department in Circle K Business Centre in Riga, Latvia is part of Circle K's Global Finance organization and is responsible for full accounting and financial reporting cycle for Circle K European operations. Great news We are onboarding team members to support Circle K business expansion. ...
-
RÄ«ga, Latvia Nordic Jobs Full timeEr du interessert i å lære nye ting, utvikle deg selv profesjonelt innen IT industrien og jobbe med dyktige kolllegaer med skandinaviske verdier i hovedstaden Riga?TietoEVRY i Latvia, sikre IT-opplæring for våre ansatte for å kunne sikre IT-støtte til våre kunder og utvikle seg videre innen IT-feltet. I tillegg til å jobbe normal arbeidstid og...
-
RÄ«ga, Latvia Nordic Jobs Full timeBli med i vårt team i Riga som kundeservice agentEr du flytende i norsk og engelsk, med evne til å løse problemer og lidenskap for kundetilfredshet? I så fall har vi en spennende mulighet for deg til å bli med i vår klients helt nye kontor i Riga og jobbe med et spennende prosjekt med en anerkjent svensk fin-tech-klient. Utdanning / Profesjonell...
-
Rīga, Latvia Nordic Jobs Full timeBli med i vårt team i Riga som kundeservice agent! Er du flytende i norsk og engelsk, med evne til å løse problemer og lidenskap for kundetilfredshet? I så fall har vi en spennende mulighet for deg til å bli med i vår klients helt nye kontor i Riga og jobbe med et spennende prosjekt med en anerkjent svensk fin-tech-klient. Utdanning /...
-
RÄ«ga, Latvia Multilingual Worldwide Full timeOur client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Riseâ¢. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Scope: The Trainer role is vital for...
-
Operations Manager to Riga, Latvia
2 months ago
RÄ«ga, Latvia Nordic Jobs Full timeThe Operations Manager in Riga, Latvia, is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimizing processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations...
-
RÄ«ga, Latvia Nordic Jobs Full timeOur client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Riseâ¢. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Scope: To nurture and foster a culture...
-
RÄ«ga, Latvia Circle K Full timeJob DescriptionWe are growing Come, grow with usFinance & Control department in Circle K Business Centre in Riga, Latvia is part of Circle K's Global Finance organization and is responsible for full accounting and financial reporting cycle for Circle K European operations.Great news We are onboarding team members to support Circle K Business expansion.Circle...
