German speaking Team Leader

Found in: beBee S LV - 4 weeks ago

Riga, Latvia Job Squad Full time

Reference: TELA

*You need to have an EU passport to apply for this position.*

We offer
  • Possibility to work from nice offices in Riga
  • Career development possibilities within the company
  • Private medical health care
  • Monthly food tickets
The job

As  team leader you will be responsible for supporting and developing your team to create great customer experience and ensure continuous improvement. This is done by focusing on adherence. continuous improvement, collaboration, and governance in the German speaking team.

Your daily work will include tasks like these:

  • Ensure that agents are adhering to the processes of handling customers and therefore meet and exceed requirements (KPI's).
  • Make observations, identify, and analyse trends and patterns.
  • Analyse operationâs quality performance and participate in audits and reviews.
  • Present initiatives and achievements on business reviews
  • Follow up on escalations for improvement
Your qualifications

ð­ You speak and write German at a native level and your are fluent in English (B2).

ð 2-4 years experience as team leader and/or quality analyst. Knowledge of Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage. Experience in e-commerce preferred.

ð» You have a good understanding and level of computer handling skills.

ðªð» Strong analytical and interpretation skills with a "continuous improvement" and agile mindset.

ð¥ You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. We are ready to help.

  • German speaking trainer

    Found in: beBee S LV - 4 weeks ago

    Riga, Latvia Job Squad Full time

    Reference: TELA*You need to have an EU passport to apply for this position.*We offerPossibility to work from nice offices in RigaAccommodation for 2-4 weeksCareer development possibilities within the companyPrivate medical health careMonthly food ticketsThe jobYou will be responsible for conducting training and content about product, process, behavior,...

  • German Customer Agent

    Found in: beBee S LV - 4 weeks ago

    Riga, Latvia Job Squad Full time

    Reference: TELA*You need to have an EU passport to apply for this position.*We offerPossibility to work from nice offices in RigaCareer development possibilities within the companyPrivate medical health careMonthly food ticketsThe jobYou will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to...

  • Junior Tax Specialist

    Found in: beBee jobs LV - 2 weeks ago

    Riga, Rīga, Latvia ФОП SIA Lovat Full time

    LOVAT, an international leader in VAT compliance solutions for e-commerce, is seeking a Junior Tax Specialist to join their expanding team. The successful candidate will be responsible for managing VAT registration requirements and handling relationships with local tax authorities in all countries where LOVAT's clients develop strategic...

  • Experienced Cabin Crew

    Found in: beBee jobs LV - 2 weeks ago

    Riga, Rīga, Latvia Ryanair Full time

    Would you like to be part of the Ryanair Groups amazing cabin crew family of 15k+ crew? If you are customer oriented, love delivering a great service & want fast track career opportunities, we would be delighted to hear from you No experience required, just bags of enthusiasm & team spiritWe are looking for crew who have experience flying and hold a valid...

  • Experienced Cabin Crew

    Found in: beBee S LV - 2 weeks ago

    Riga, Latvia Ryanair Full time

    Would you like to be part of the Ryanair Groups amazing cabin crew family of 15k+ crew? If you are customer oriented, love delivering a great service & want fast track career opportunities, we would be delighted to hear from you! No experience required, just bags of enthusiasm & team spirit!We are looking for crew who have experience flying and hold a valid...

  • Dutch Content Moderator, backoffice specialist

    Found in: beBee S LV - 4 weeks ago

    Riga, Latvia Job Squad Full time

    Reference: TESOSofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the...

  • Summer Internship in Tax

    Found in: beBee S LV - 4 weeks ago

    Riga, Latvia Deloitte Central Europe Full time

    Description & Requirements Who we are looking for In the fast-changing and increasingly technology-focused environment that we now live in, Deloitte Tax team will give you a chance to gain real insight into the world of business and get work experience in the financial services sector Currently, we are looking for highly motivated, ambitious,...

  • Sales Ambassador

    Found in: beBee jobs LV - 3 weeks ago

    Riga, Rīga, Latvia Abbott Laboratories Full time

    Sales Ambassador (Diagnostics) About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self...

  • Sales Ambassador

    Found in: beBee S LV - 3 weeks ago

    Riga, Latvia Abbott Laboratories Full time

    Sales Ambassador (Diagnostics) About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...

  • Sales Ambassador

    Found in: beBee S LV - 3 weeks ago

    Riga, Latvia Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life....

  • Join Snowball Programme 2024 this Autumn

    Found in: beBee S LV - 3 weeks ago

    Riga, Latvia Deloitte Central Europe Full time

    Description & Requirements Who we are looking for If you are looking for an entry-level job in the audit field, but have no experience, do not hesitate, and catch this opportunity to join Deloitte from this August/September! By taking this opportunity you will be able to join our Snowball Programme, which will help you to gain the necessary knowledge and...

  • Join Snowball Programme 2024 this Autumn

    Found in: beBee jobs LV - 3 weeks ago

    Riga, Rīga, Latvia Deloitte Central Europe Full time

    Description & Requirements Who we are looking for If you are looking for an entry-level job in the audit field, but have no experience, do not hesitate, and catch this opportunity to join Deloitte from this August/September By taking this opportunity you will be able to join our Snowball Programme, which will help you to gain the necessary knowledge and...

  • Join Snowball Programme 2024 this Autumn

    Found in: beBee S LV - 1 week ago

    Riga, Latvia Deloitte Central Europe Full time

    Description & Requirements Who we are looking for If you are looking for an entry-level job in the audit field, but have no experience, do not hesitate, and catch this opportunity to join Deloitte from this August/September! By taking this opportunity you will be able to join our Snowball Programme, which will help you to gain the necessary knowledge and...

  • Join Snowball Programme 2024 this Autumn

    Found in: beBee jobs LV - 1 week ago

    Riga, Rīga, Latvia Deloitte Central Europe Full time

    Description & Requirements Who we are looking for If you are looking for an entry-level job in the audit field, but have no experience, do not hesitate, and catch this opportunity to join Deloitte from this August/September By taking this opportunity you will be able to join our Snowball Programme, which will help you to gain the necessary knowledge and...