Account Manager – Merchant Acquiring

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About the Company
The client is a large and well recognised global payment service provider with more than a decade of experience across the UK and European markets. As a licensed financial institution and principal member of major card schemes, it provides end-to-end payment infrastructure to PSPs, banks, and merchants. Its solutions support card acquiring, alternative payment methods, and international e-commerce. From its modern Riga office, the company brings together payments specialists serving clients across multiple European markets. 💼

About the Role
As an Account Manager – Merchant Acquiring, you will manage and develop relationships with e-commerce merchants using the company’s acquiring solutions. Your focus will be on client onboarding assistance, retention, portfolio growth, payment performance, and identifying new commercial cross sale / upsale opportunities within existing accounts. You will work closely with product, operations, risk, and compliance teams to resolve issues and help merchants grow sustainably. 🔍 Responsibilities
• Manage a portfolio of e-commerce merchants and serve as their main commercial point of contact;
• Build trusted client relationships through regular performance reviews, structured follow-ups, and a clear understanding of business priorities;
• Identify upselling, cross-selling, and portfolio expansion opportunities across card acquiring and alternative payment solutions;
• Monitor transaction volumes, approval rates, revenue, and other account performance indicators;
• Help merchants improve payment performance by coordinating solutions with product, technical, risk, and operations teams;
• Support contract renewals, commercial negotiations, pricing discussions, and changes to service scope;
• Coordinate the resolution of operational and service-related matters while keeping clients informed;
• Maintain accurate account information, forecasts, opportunities, and activity records in the CRM system;
• Track developments in e-commerce, payments, competitor offerings, and merchant needs;
• Contribute to retention and revenue targets while protecting the long-term value of the client portfolio. 🎓 Requirements Must Have
• 3+ years of experience in account management, client success, partnerships, or commercial relationship management;
• Professional experience in FinTech, payments, banking, PSP services, or merchant acquiring;
• Good understanding of the e-commerce payments ecosystem, card transactions, and merchant needs;
• Proven ability to retain accounts and identify commercial growth opportunities;
• Strong communication, negotiation, and stakeholder management skills;
• Business-fluent English;
• Confidence working with CRM systems, account data, forecasts, and performance reports;
• Ability to work onsite in Riga and take ownership of a varied merchant portfolio. Nice to Have
• Experience managing international or cross-border e-commerce merchants;
• Knowledge of alternative payment methods, payment optimisation, or card-scheme processes;
• Professional proficiency in Latvian and English;
• Experience working with risk, compliance, product, and technical teams in a regulated environment. 🤝 Key Competencies
• Commercial judgement combined with a strong customer-retention mindset;
• Ability to build credible, long-term relationships with merchants and internal stakeholders;
• Structured approach to account planning, prioritisation, and follow-through;
• Confidence handling commercial discussions and resolving complex client matters;
• Ownership, reliability, and attention to detail. ✨ The Employer Offers
• Competitive monthly salary with performance-based incentives;
• Direct employment with a full social package;
• Additional wellness days to support rest and personal wellbeing;
• Onsite work in a very modern, well-equipped Riga office;
• Company benefits and employee perks;
• Paid annual leave and all employment protections provided under Latvian law;
• Continuous learning and exposure to international payment technologies;
• International scope and the opportunity to work with merchants across European markets. Bring your payments knowledge and relationship-building skills to a role where strong account management directly influences merchant success and portfolio growth. Apply to start the conversation.