Process Analyst

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

We are currently looking for Process Analyst, who join our IOS Security Team, Secure Excellence Center. Your role would be to analize, design, implement continuously improve processes across departments to improve efficiency and enhance performance.

Your mission:

• Process evaluation & analysis - analyze existing processes, identify bottlenecks, map out existing, collect data, process diagrams, flow charts;
• Process design and improvement - develop new processes, optimize existing processes, implement best practices, recommend automation, collaborate with other teams;
• Implementation and change management - lead rollout, create SOPs, provide training;
• Monitoring and reporting - track process performance metrics, ensure compliance, maintain SOPs.
• Stakeholder collaboration - act as a liaison, facilitate engagement, foster continuous improvements
• Technology & tools - continuously evaluate the use of tools to enhance processes.

To suceed at this position you should have following:

• Education: Bachelors degree in Computer Science, IT, or related field.
• Experience: previous experience in process analysis, business analysis, operations roles;
• experience with process modeling.
• Strong analytical skill, data analysis and reporting'
• Process mapping and workflow optimization;
• Excellent communication, organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issues
• Familiarly with ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Knowledge of operating systems and office application;
• Understanding of using security applications is an advantage.
• English, Latvian full professional capacity;
• French or Spanish is an advantage.
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);
• Strong self-motivation and the ability to work unsupervised;
• To work under pressure and be solid problem-solver;
• Friendly and professional demeanor.

The role is located in Riga, Latvia. We are working mainly at the office, especially at the beginning thanks to smoother knowledge transition during job shadowing :) Work is in typical business hours (8:30-17:00), Monday-Friday. We propose cooperation based on salary agreement with salary ranges: EUR gross/monthly.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies