Customer Service Assistant

4 days ago

Riga, Rīga, Latvia Clear Junction Full time €35,000 - €70,000 per year

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year on year, with over 130 fintech professionals based across Europe. Clear Junction is ranked number one in the FEBE Growth 100 list as the fastest-growing, founder-led, privately owned business in the UK.

We have a new role in our client services team, based in our Riga office. The Client Services Assistant will provide outstanding operational support to our clients: banks, payment service providers, and other financial institutions. This role will report to the Head of Client Services.

Requirements

Requirements for candidates

  • 2+ years of experience with b2b client relationship / client support / similar
  • 2+ years of experience in the Financial Services / Banking industry
  • Proficient user of MS Office / Google Docs
  • A customer-oriented attitude
  • Excellent communication skills
  • Ability to work well in a team
  • Languages: good command of English and Russian

What You'll Do

1. Monitor, facilitate and troubleshoot client operations, including but not limited to:

  • Troubleshooting verification of client representatives
  • Adding new customers
  • Dealing with incidents
  • Assisting with pending transactions
  • Requesting input from the Risk and Compliance Dept. for threshold change

2. Act as point of contact for client inquiries, requests and complaints, including but not limited to:

  • Answer client inquiries via clients@ and cases through the Internet banking platform (non-standard questions should be forwarded to the relevant CSM)
  • Assisting with Internet banking platform requests (password reset/ MFA reset)
  • Answering client questions related to transaction statuses (why pending/ why declined/ when was returned etc)

3. Act as a first line of defense concerning AML, FinCrime and sanction risk- and compliance-related issues

4. Assist with compliance requests, as instructed by CSMs

5. Log, resolve and escalate issues, as appropriate

6. Prepare reference letters

7. Collaborate with other Clear Junction department teams to address clients' needs and assure adherence to rules and guidelines

Benefits

  • Competitive salary
  • Paid Time Off
  • Performance Bonus
  • Growth opportunities
  • Training & Development
  • Work in a friendly team
  • Great opportunity to grow your career in cutting-edge payments fintech
  • Paid parking on the office site

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