Customer Support Operations Specialist

Customer Support Operations Specialist
Riga, Latvia

About You

You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly Then, you figure out how to apply what you've learned to the issue at hand and propel it forward. Facing big challenges head on inspires you. You chart the process and you own the outcome. You love helping people. You enjoy sharing knowledge and get energized by smart people navigating complicated problems together. Reaching milestones motivates you. You believe quick iteration and immediate customer feedback are keys to developing disruptive software. You're a nightowl. And, you're ready for your next adventure. 

About Us

We are on a simple, yet daring mission: revolutionize the modern procurement software industry, and, dare we say… make it delightful. Delightful procurement. 

Founded in 2022, Levelpath is a mobile-first platform that's powered by AI. We believe in software that's thoughtfully engineered to solve problems and drive progress. The opportunity is huge, as the procurement market today is $11.5 billion and it's growing quickly. Our founding team has a track record of building successful companies, and we're backed by visionary Silicon Valley venture capital firms. We're focused on delivering delightful user experiences to all stakeholders. Our vision is to future-proof our customers' procurement function, and make enterprises of any size faster, safer, and more transparent. 

Pathfinders Wanted - Join Us

We're looking for a Customer Support Operations Specialist to join our Riga team. Reporting into Product based in San Francisco, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform. 

We are building a world class support team – obsessed with helping our customers, and focused on getting them back on the right path when challenges arise. This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world. 

This position is in-office, conveniently located in the Jaunā Teika district of Riga, adjacent to public transit. While a startup, we offer most standard benefits you'd expect from a mature organization, including annual team event travel to our San Francisco headquarters. You'll be a part of a spirited international team, in an agile environment with short decision paths and quick delivery. You may leverage any devices and tools that allow you to do your best work.

What You Will Do

• Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.

• Support customers by reviewing, cleaning, and migrating their datasets

• Interact directly with other customer team members to identify areas where we can better serve our customer base

• Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction

• Act as a trusted advisor & support to the customer team by being responsive and diligent 

What You Bring to the Table

• 2+ years of experience in a data analyst/ reporting role

• Demonstrated experience problem-solving with attention to detail

• Stellar organizational skills and experience improving processes

• Proficiency in Excel or Google Sheets in analyzing a large dataset

• Strong written and verbal communication skills

• Adaptability and ability to flourish in a fast-paced environment 

• Effective collaboration and self-starter mindset

Benefits

• Health insurance

• Competitive compensation and equity package

• Commuter benefits (paid public transport or office parking)

• In-office snacks and team lunches twice a week

• Team-driven happy hours and celebrations

Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.