Danish Travel Agent in Latvia

Launch Your Career in Travel Customer Support Step into an exciting role where every interaction helps create unforgettable travel experiences. In this dynamic and people-centered environment, empathy, professionalism, and quick problem-solving make all the difference. If you’re detail-oriented, proactive, and love supporting travelers, this could be the perfect opportunity for you. Role Overview: As a Travel Customer Support, you’ll be the first point of contact for travelers, assisting them through phone, email, and live chat. Your mission is to provide clear guidance, resolve inquiries efficiently, and ensure a seamless, stress-free journey for every customer. Key Responsibilities: Communicate with travelers in a warm, friendly, and professional manner through multiple channels (phone, email, and chat). Manage booking requests, itinerary modifications, cancellations, and travel-related troubleshooting. Provide accurate information and practical solutions to ensure travelers feel supported every step of the way. Keep thorough and organized records of all customer interactions. Escalate complex or sensitive issues according to company guidelines. Collaborate with internal teams to deliver quick and effective resolutions. Consistently meet service quality standards and performance goals. Stay informed about travel procedures, policies, and industry updates to deliver top-tier support. Requirements: Fluent in Danish (C1/C2 level)Fluent in English (B2 level)EU Citizenship or Residency Card0-1 year of experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsHealth & Life Insurance: Comprehensive protection for your well-beingRemote Work: Enjoy the flexibility of working from home Ready to take the next step? Apply today and be part of a team that values innovation and excellence