Expert Client Advocate

1 day ago


Riga, Latvia beBeeCustomerSuccess Full time €1,460 - €1,600

Nexpay is one of the fastest-growing fintech companies in the Baltics providing banking services for digital businesses. Since 2017 we have transacted €10+bn.

We are looking for professionals to join our Business Team in Riga. Working here, you will be part of a dynamic mix of people with different backgrounds, skills, experiences, and passionate minds.
As a Customer Success Specialist (Financial Services) you would be responsible for the customers journey within the Nexpay ecosystem, with the emphasis on connecting the dots between the client, sales team and the compliance team.

Become a part of Nexpay, where every day is dynamic and transparency, and ownership are valued. Join us and take up new challenges


Key Responsibilities:
  • Help clients move through the onboarding process and ongoing due diligence (ODD) — in line with customer service and onboarding procedures.

  • Take part in evaluating business activity, company structure, and documentation during the onboarding and due diligence process.

  • Recognize and assess company documents and corporate structures.

  • Act as a key communication link between the Compliance team and customers, ensuring clear and professional interaction with both internal and external senior stakeholders.

  • Maintain and update the client database.

  • Track and manage ongoing due diligence (ODD) deadlines, proactively following up with clients and internal teams to ensure timely document submission and process completion.

  • Support incoming client queries across multiple live support channels.

  • Collaborate closely with Finance, Account Managers, and other internal teams to ensure smooth client onboarding and servicing.

  • Ensure high attention to detail in document evaluation, data entry, and client communication to maintain compliance standards and avoid errors.

  • Use internal tools such as Google Drive, Excel, Word to manage information, workflows, and collaboration.

Requirements:
  • 1+ year of experience in communications, marketing, sales, account management, or customer success

  • Passion for providing the best client experience

  • Ability to work with sensitive complex clients data

  • Analytical and process-oriented mindset

  • High attention to detail

  • Ability to work effectively across multiple departments in a deadline-driven environment

  • Excellent written communication skills and ability to convey complex information in a clear, understandable way

  • Excellent written and verbal communication skills in English. Other languages are seen as an advantage.

  • Previous experience in the Fintech sector would be an advantage.

Benefits:
  • Private health insurance after the probationary period

  • Hybrid work model

  • Training budget for up to 2000 Eur

  • More days off: 2 additional sick-days and 2 additional wellness days paid by company

  • Opportunity for personal & professional growth while creating a globally relevant company in the fintech market

  • Free delicious snacks, coffee, tea & fruits in the office with a view of the Riga city skyline.

Please note that only selected candidates will be contacted by our HR team.



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