Responsibilities:

• Technical implementation of sophisticated Media Asset Management integration projects and support and maintenance projects for our European broadcast clients.

• Assisting the customer during requirements gathering, development, and detailed specification of our on-prem and cloud-based IT systems

• Development and support of complex test and integration environments, including third-party systems from the broadcast sector working closely with the internal product teams for management, development, and quality assurance.

• Commissioning, configuration and restful API based integration with third-party systems like Active Directory, Scheduling and Content Delivery Networks; performing system tests with the client and assisting in GoLive

• Performing product and project-based 2nd and 3rd level support of our media asset management systems, including problem analysis, software updates, configuration changes, and extended day to day support.

• Analysis of errors generated by systems or sent by customer liaisons.

• Creation and maintenance of support and operational documentation

• Assisting in training of customer's operating and support personnel

• Contributing to the continuous improvement of our project implementation and support processes

• Be part of a nationally and internationally oriented dynamic job environment

• 3 - 4 years of professional experience installing and supporting Media IT as well as preferred Media Asset Management software

• Strong knowledge in the following areas:

  • Equipment, technologies and work processes within the broadcast and media industry

  • Affinity for video and audio codecs and wrappers and their modification

  • Performing SQL database queries and using restful API’s and microservice applications

  • Scripting (Javascript) or programming languages (Java, Perl, C#)

  • Administration of Linux servers, Kubernetes clusters (EKS, RKE), docker runtime, networks, search indices and databases as managed services in AWS as well as self-hosted

  • Troubleshooting with OpenSearch dashboards on OpenTelemetry base metrics, traces and logs

• Preferably applications and tools like OpenSearch Stack, Github, Docker, Ansible or Chef

• Strong customer orientation and great communication skills

• Ability to work independently (Self-driven, focused and analytic)

• Strong team orientation, with resilience and commitment

• Excellent written and verbal English language skills

• Ability and willingness to travel both nationally and internationally.

• Monthly gross salary from 3800 to 4800 EUR, depending on your level of expertise. 

• Hybrid way of working with cozy office space in the center of Riga, when needed, and flexible working hours opportunities, based on your own preferences. 

• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc. 

• Individual development and learning plan, including yearly budget for external training. 

• Necessary essentials – health insurance with dental services and sports coverage. 

• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives. 

• Friendly, multicultural and cooperation orientated colleagues. 

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

We look forward to receiving your application.

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