Dispute Management Specialist

 Riga, Latvia

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are looking for a new team member to join our Worldline team. In this role you need to have a good analytical approach, communication skills and ability to comply with VISA/MasterCard rules and requirements.  A good teammate is welcomed – who understands ongoing trends and cooperates effectively with colleagues and clients.

Day-to-Day Responsibilities​

• Processing of clients request queues and working with schemes’ (VISA / MasterCard Int) systems
• Interacting with all relevant internal teams for the resolution of the day-to-day activities
• Managing chargeback cases that are assigned in internal/external tools
• Analysing and working on cases presented by the Schemes
• Interacting with clients on various questions related to Dispute Management area
• Ensuring confidentiality of all information collected during investigation
• Acting in accordance to agreed internal policies
• Adhering to Schemes related requirements
• Identifying system improvements for Dispute Management

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Excellent knowledge of Latvian and English both in written and verbal, good Russian language knowledge is an additional advantage
• Good communicative and presentation skills
• Ability to make sound judgments based on the weight of available data
• Ability to work as part of a team and on own initiative
• Detail orientated and result driven

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Health insurance (covering sports) after the probation period 
• Corporate team building events (Summer Sports Events, Christmas and New Year Breakfast, and etc.)  
• Allowance in case of marriage, the birth of a child, the funeral of relatives etc. 
• Seniority gift (age jubilee) 
• Free parking in the city centre 
• Company bonus (applied by Worldline policy)  
• Monthly salary – starting from 1400  EUR/gross

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.